Terms & Conditions

Last updated: 26 June 2026

By accessing or using the PolicyBase platform ("Service"), you agree to be bound by these Terms and Conditions. If you do not agree, please do not use the Service.

1. About PolicyBase

PolicyBase is operated by PolicyBase Ltd, a UK-based company providing compliance policy packs, consultancy, training and related services for regulated care providers. References to "we", "us" or "our" refer to PolicyBase Ltd.

2. Account registration

To purchase products or book services, you must create an account with accurate and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately at info@policybase.co.uk if you suspect unauthorised access.

3. Policy packs and digital products

Policy packs are digital documents delivered as downloadable files. Due to the nature of digital content, all sales are final and non-refundable once a document has been downloaded, except where required by UK consumer law. Purchased policies are licensed for use within your organisation only and may not be resold, redistributed or shared with third parties.

4. Bookings and consultancy services

Bookings are subject to availability. We reserve the right to reschedule or cancel appointments with reasonable notice. Cancellations by the client with less than 24 hours notice may forfeit the booking fee. Any specific deliverables and timescales for consultancy engagements will be confirmed in a separate service agreement.

5. Payments

All prices are displayed in GBP and are inclusive of any applicable VAT unless stated otherwise. Payments are processed securely via Stripe or PayPal. PolicyBase does not store full card details on its servers.

6. Intellectual property

All content on the PolicyBase platform — including policy templates, written materials, software and design — is the intellectual property of PolicyBase Ltd and is protected by UK copyright law. You may not copy, adapt or redistribute our content without prior written consent.

7. Disclaimer

PolicyBase policy documents are provided as templates and general guidance. They do not constitute legal advice. You remain responsible for ensuring your policies meet the specific requirements of your regulated service. We recommend you seek independent legal or regulatory advice where appropriate.

8. Limitation of liability

To the fullest extent permitted by law, PolicyBase shall not be liable for any indirect, incidental or consequential losses arising from your use of the Service. Our total liability for any claim shall not exceed the amount you paid for the relevant product or service.

9. Governing law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to these terms

We may update these Terms from time to time. Continued use of the Service after changes are posted constitutes your acceptance of the revised Terms. The date above reflects the most recent update.